National Write Your Congressman Finds Small Businesses Owners Hopeful  for the Future
National Write Your Congressman Finds Small Businesses Owners Hopeful  for the Future

National Write Your Congressman Finds Small Businesses Owners Hopeful for the Future

Published Thursday, September 17, 2020

DALLAS – September 17, 2020 – National Write Your Congressman (NWYC), an organization that gives small businesses a voice in American government, released its Q3 2020 Quarterly Index which found an increase in hope, satisfaction and trust in U.S. Members of Congress.

The Index found three times as more business owners feel optimistic about their businesses’ future than those that do not. Sixty-six percent of business owners said their business will remain open through the end of the year, but almost a quarter (23 percent) of business owners were uncertain about their businesses’ future as they look to 2021.

“Small business continues to fight during this time to be innovative and create new ways of revenue,” said Randy Ford, President and COO of National Write Your Congressman. “Our findings demonstrate the resiliency of how small businesses respond during tough times, their survival instincts and their desire to continue serving their clients and customers.”

Business owners’ hopefulness in their members U.S. Congress, state government and local government increased significantly from last quarter. In Q3 business owners’ satisfaction with state government’s action increased from last quarter (Q2 2020), as states’ policies regarding schools and businesses re-opening boosted local economies. 

2020 Election

The Index also asked about how owners would be voting this election and 72 percent will be voting on election day in-person at their voting location. Twenty-one percent will be early voting and only six percent plan to mail-in their ballots.  Ninety percent of NWYC members do not support a mail-in ballot voting system.

“Our business owners know their voice needs to be heard and voting in-person this November will be critical to the success of the next year. Many remain unsure of what is to come but are hopeful for their leaders in Washington to enact policies to help their families, community and business,” said Ford.

Economic Impact

More than 50 percent have used their PPP loans. Seventeen percent of business owners surveyed still need and would like additional government assistance.

“Although many businesses were satisfied with government action to provide small business owners’ PPP loans, there is still a significant number of small businesses who wish there was more relief,” said Ford.

Sentiment Towards Elected Officials

Thirty-seven percent of small business owners surveyed said they trust the elected U.S. Congressional Members who represent them, and 57 percent of those surveyed said they believe their U.S. Congressional Members know their opinions on important issues. Thirty-eight percent of small business owners believe their own elected U.S. Congressional Members act according to their constituents' input.

Respondents trust their local government above their state government, U.S. Members of Congress, and national government agencies.

“The increase in hope of Congress, local government and state government is a testament to the hopefulness of a new year, the election and the expectation that 2021 will be better in all areas – especially the economy,” said Ford.

NWYC provides members with non-partisan information and research along with the tools they can use to connect with their representatives in Washington and advocate for the policies and actions that will help their small businesses be successful for their families, their employees and their communities.

National Write Your Congressman is dedicated to the delivery of constituent information to members of Congress. It releases a Quarterly Index Score, which takes into account six factors measuring small business owners’ trust, hope and satisfaction towards Congress and government. Indexes can be found at

INFOGRAPHIC: Q3 2020 Small Business Sentiment Towards Congress


NWYC collected data using an online survey administered September 4 to September 10, 2020. A total of 952 respondents participated. Respondents represent 48 of the 50 states in the U.S. Fifty-eight percent of business owners surveyed employ 1-9 employees and 39 percent employ 10-99 employees. The predominant industries represented are construction, services, automotive repair, health, legal, accounting, engineering, advertising, education, manufacturing, agriculture, and retail trade.

About National Write Your Congressman

National Write Your Congressman (NWYC) is an organization that gives small businesses a voice in American government. As the nation’s largest, privately held, nonpartisan membership organization made up of small businesses, NWYC is dedicated to the delivery of constituent opinions to representatives in Washington. For more than 60 years, NWYC has provided small business owners and operators the tools necessary to connect with members of Congress and a platform to let their collective voice be heard. NWYC’s team of experts provides unbiased, nonpartisan information and research on top issues and pending legislation relevant to small business owners today. NWYC presents both sides of the issue so that members can form an educated opinion and let their opinions be heard.

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